Terms of Service

1Covered service

This SLA covers the production PlanitService cloud application at https://planitservice.com: sign-in, Property Records, shop quoting, materials, estimates, and billing screens we host. It applies only to paid subscriptions in good standing (homeowner Standard or Pro per property, shop plans, and paid extra seats).

It does not cover free trials, unpaid or past-due accounts, sample or demo houses, beta features marked as preview, or anything you host yourself.

2Monthly uptime commitment

We will make the Covered Service Available at least 99.9% of each calendar month, excluding Permitted Downtime.

Available means a paying user can authenticate and load the shop dashboard or a Property Record they are authorized to see, from our production edge, for a continuous five-minute window.

Downtime is any period of five or more consecutive minutes when the Covered Service is not Available because of a failure in systems we control.

Monthly Uptime Percentage = (total minutes in the month − Permitted Downtime − Downtime) ÷ (total minutes in the month − Permitted Downtime) × 100.

3Service credits

If Monthly Uptime Percentage falls below 99.9% in a month, you may request a service credit against the subscription fees you actually paid us for that month (excluding taxes, Stripe fees, and one-time charges):

Credits are the sole and exclusive remedy for missed uptime. They are not cash, not transferable, and apply only to a future PlanitService invoice. The credit for a month cannot exceed 50% of the fees you paid us for that month. Unused credits expire if the account is closed.

4How to claim a credit

Email support@planitservice.com within 30 days after the month ends. Include the account email, the affected plan (shop or Property Record), UTC start and end of each Downtime period, and how you observed it. We may ask for request IDs or screenshots.

We will confirm or explain the measurement within 10 business days. Approved credits appear on the next billing cycle after we verify the incident.

5Permitted Downtime

The following do not count against Monthly Uptime Percentage:

• Scheduled maintenance, if we post notice at least 72 hours ahead. We aim for Sundays 1:00 a.m.–5:00 a.m. US Eastern, and no more than four hours in a calendar month.
• Emergency maintenance needed to stop data loss, a security incident, or cascading failure.
• Failures of your network, device, browser, or credentials.
• Failures of third parties we do not operate: Stripe, map and geocoding providers, email delivery, the Grok auth broker, xAI, or your materials suppliers.
• Force majeure: war, flood, fire, epidemic, grid or backbone outage, or government order.
• Suspension for non-payment, abuse, or a lawful demand to take content down.
• Features you asked us to disable, or traffic far beyond your plan after we warned you.

6Support response

Paid accounts may email support@planitservice.com. Business hours are Monday–Friday, 9:00 a.m. to 6:00 p.m. US Eastern, excluding US federal holidays. We target first response as follows:

Response is an acknowledgment with an owner, not a finished fix. P1 and P2 are worked until the service is Available or we have a documented workaround.

7Data durability

We take a backup of production Property Record and shop data at least once every 24 hours. Recovery point objective is 24 hours. Recovery time objective for a region-level restore we control is 8 hours after we declare a disaster, excluding Permitted Downtime.

You own the content you put in a Property Record and in your shop materials. On written request from an account owner, we will export that content in a reasonable machine-readable form within 15 business days, while the account is in good standing or within 30 days after cancellation.

After cancellation we keep paid-account data for 30 days, then delete or irreversibly anonymize it, except records we must keep for tax, fraud, or law.

8Security commitments

• TLS for traffic between your browser and our production edge.
• Authenticated sessions for shop and homeowner accounts. We do not sell your Property Record.
• Customer data is scoped to the account that owns it. Shops see a house only when invited, paid, or otherwise authorized by the product rules.
• We will notify the account email of a confirmed unauthorized access to your content without undue delay, and in any case as required by law.

PlanitService is not a HIPAA business associate unless we sign a separate BAA. Do not store protected health information here.

9Limits

This SLA is not a warranty that every quote, measurement, or product cost is correct. Estimates are written by the shop. We do not guarantee workmanship of any contractor.

Credits are your exclusive remedy for our failure to meet this SLA. Nothing here expands the limitation of liability in the Terms. Governing law remains the State of Georgia, United States.

1Subscription grant

Subject to these Terms, payment of fees, and the AUP, PlanitService grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term, solely for your internal business (shop) or household (Property Record) purposes.

We retain all right, title, and interest in the Service, including software, templates, starter materials catalogs, documentation, and branding. You do not receive a copy of the source code, a perpetual license, or any right to run the Service on your own servers.

2Authorized users

Shop plans include the owner seat. Extra seats you purchase may be used only by people in your shop who quote or administer the account. Property manager plans include the owner seat. Extra office seats you purchase may be used only by people in that office who work the portfolio. Homeowner plans are billed per Property Record; household members you invite share that record, they do not get a second shop.

You will not share logins to avoid a seat fee, exceed purchased seats, or let a competitor use your account to copy materials or Property Records. You are responsible for each Authorized User’s compliance with this SaaS Agreement and the AUP.

3Our obligations

• Host and operate the production Service at https://planitservice.com.
• Meet the uptime, support, backup, and security commitments in the SLA.
• Provide the features included in the plan you pay for, as they exist from time to time.
• Process subscription charges through Stripe as described in the Terms.

We may change non-material features, move infrastructure, and apply security patches without a new order. If we drop a material paid feature, we will give reasonable notice or a comparable substitute.

4Your obligations

• Use the Service only as permitted in this SaaS Agreement and the AUP.
• Keep account credentials secret and revoke seats that leave the shop or office.
• Enter content you have the right to use. Materials costs and estimates are yours.
• Maintain your own devices, browsers, and internet access.
• Pay fees when due. Configure Stripe with a valid payment method.

5Term, renewal, and termination

The subscription starts when payment succeeds and continues month to month or year to year as you selected, renewing automatically until you cancel in the billing portal. Canceling stops the next renewal; you keep access through the paid period.

Either party may terminate for a material breach that remains uncured 15 days after written notice to support@planitservice.com (or to your account email). We may suspend immediately for non-payment, AUP violation, or a security risk. On termination, the license ends. Data export and deletion follow the SLA.

6Confidentiality

Each party will not disclose the other’s non-public information—shop materials costs, Property Record contents, pricing we quote you, and security details—except to personnel and processors who need it to perform this agreement, or as required by law. This duty lasts three years after the subscription ends, and longer for trade secrets while they remain secret.

7Order of documents

If documents conflict: (1) a written order or Stripe plan you purchased, (2) this SaaS Agreement, (3) the SLA, (4) the AUP, (5) the remaining Terms. Governing law remains the State of Georgia, United States.

1Permitted use

Use the Service to keep a Property Record for a house you are authorized to document, to quote work from your shop’s materials, and to send and accept estimates with the people who belong on that job. Use only the seats and properties you pay for.

2Prohibited conduct

You will not, and will not allow anyone using your account to:

• Break the law, or use the Service to further fraud, theft, or unlicensed contracting.
• Upload content you do not have the right to store or share, including photos of people who have not agreed where consent is required.
• Infringe copyright, trademark, or trade secret, or impersonate another shop or homeowner.
• Store protected health information, payment card PAN data, or government ID numbers except as a product field already asks (for example a name on an estimate).
• Probe, scan, scrape, or load-test the Service, or bypass authentication, seats, or paywalls.
• Introduce malware, or attempt to access another customer’s shop, materials, or Property Record.
• Harvest addresses, emails, or phone numbers from the Service to spam or resell lists.
• Open a shop or homeowner account solely to copy another shop’s materials, templates, or book.
• Resell, white-label, or timeshare the Service without a written agreement with us.
• Interfere with billing, Stripe, or usage metering, or share one login across a crew to avoid seat fees.
• Use the Service to publish threats, harassment, or unlawful discrimination in an estimate, RFP, or Property Record note.
• Reverse engineer the Service except to the extent the law will not allow this limit.

3Content and jobs

Estimates, costs, and warranties are the shop’s representations to the homeowner, not ours. Do not post fake jobs, fake reviews, or a Property Record for an address you have no right to document. Do not use a sample or Maple demo house as if it were a paying customer’s job.

4Enforcement

We may investigate reports, remove content, limit features, suspend seats, or close the account. We will try to notify the account email unless the law or a security incident forbids it. Repeat or severe violations may be terminated without a prior warning.

Fees already paid are not refunded when we terminate for AUP breach, except where the law requires it. We may report unlawful activity to authorities.

5Reporting

Report abuse, suspected unauthorized access, or AUP violations to support@planitservice.com with the account, URL or token, and what you saw. We target a first response within two business days for AUP reports that are not a P1 outage (those follow the SLA).