PlanitService

Use policy

Acceptable Use Policy

Effective September 3, 2026

This AUP is Exhibit C to the PlanitService Terms of Service. Using https://planitservice.com accepts the Terms, the SaaS Agreement, this AUP, and the SLA.

This Acceptable Use Policy (“AUP”) is part of the PlanitService Terms of Service. It applies to every account, seat, Property Record, estimate, and API or export we make available. We may suspend or close an account that violates it.

1Permitted use

Use the Service to keep a Property Record for a house you are authorized to document, to quote work from your shop’s materials, and to send and accept estimates with the people who belong on that job. Use only the seats and properties you pay for.

2Prohibited conduct

You will not, and will not allow anyone using your account to:

  • Break the law, or use the Service to further fraud, theft, or unlicensed contracting.
  • Upload content you do not have the right to store or share, including photos of people who have not agreed where consent is required.
  • Infringe copyright, trademark, or trade secret, or impersonate another shop or homeowner.
  • Store protected health information, payment card PAN data, or government ID numbers except as a product field already asks (for example a name on an estimate).
  • Probe, scan, scrape, or load-test the Service, or bypass authentication, seats, or paywalls.
  • Introduce malware, or attempt to access another customer’s shop, materials, or Property Record.
  • Harvest addresses, emails, or phone numbers from the Service to spam or resell lists.
  • Open a shop or homeowner account solely to copy another shop’s materials, templates, or book.
  • Resell, white-label, or timeshare the Service without a written agreement with us.
  • Interfere with billing, Stripe, or usage metering, or share one login across a crew to avoid seat fees.
  • Use the Service to publish threats, harassment, or unlawful discrimination in an estimate, RFP, or Property Record note.
  • Reverse engineer the Service except to the extent the law will not allow this limit.

3Content and jobs

Estimates, costs, and warranties are the shop’s representations to the homeowner, not ours. Do not post fake jobs, fake reviews, or a Property Record for an address you have no right to document. Do not use a sample or Maple demo house as if it were a paying customer’s job.

4Enforcement

We may investigate reports, remove content, limit features, suspend seats, or close the account. We will try to notify the account email unless the law or a security incident forbids it. Repeat or severe violations may be terminated without a prior warning.

Fees already paid are not refunded when we terminate for AUP breach, except where the law requires it. We may report unlawful activity to authorities.

5Reporting

Report abuse, suspected unauthorized access, or AUP violations to support@planitservice.com with the account, URL or token, and what you saw. We target a first response within two business days for AUP reports that are not a P1 outage (those follow the SLA).